What this policy covers
Your privacy is important to us, and so is being clear about how we collect, use, and share information about you.
The Website and its Content is owned by O'Coach Fitness (“Company”, “we”, or “us”). The term “you” refers to the user or viewer of our Website. The term “Website or Social Networking Sites, Email, or Content” refers to our Services.
If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
Submission, Storage and Sharing of Personal Data
To use our Services, we may seek personal data including your name, e-mail address, street address, city, state, billing information, or other personally identifying information, or you may offer or provide a comment, photo, image, video or any other submission to us when visiting or interacting with our Services. By providing such Confidential Information or Other Information to us, you grant us permission to use and store such information.
Information storage and security
We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
We will retain your information as long as your account is active, (during the program and as lifetime member) or as needed to provide the Services to you. If you no longer want us to use your information to provide the Services to you, you may cancel your membership as per terms and conditions.
We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Information you share on the Services
We retain your information until you request cancellation of membership. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and for auditing purposes.
Every time you log into your account, our website keeps tracks of the time and date you access our program. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user’s session. This gives us an idea of which parts of our site users are visiting. We do not share the log files externally.
If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow our team members to make full use of the Services. For example, we continue to display comments and content you provided to our Services.
What information we collect about you
We collect information about you when you sign up for and/or make purchases through our Services.
For example, you provide your contact information and, in some cases, billing information when you make a purchase.
O'Coach Fitness Partners
We work with third parties who provide consulting, sales, support and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations.
Where appropriate and in accordance with local laws and requirements, we may share your personal data, in various ways and for various reasons, with the following categories of people:
– Any of our group companies;
– Tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation);
– If we merge with or is acquired by another business or company in the future, (or is in meaningful discussions about such a possibility) we may share your personal data with the (prospective) new owners of the business or company;
– Information you provide through our support channels. The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, speak to one of our representatives directly or otherwise engage with our support team, you may be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue;
– Service Providers
We also need to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to us not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and helping us keep our Service operating and secure.
– Third party service providers who perform functions on our behalf (including external consultants, business associates and professional advisers such as lawyers, auditors and accountants, technical support functions and IT consultants carrying out testing and development work on our business technology systems);
– Third party outsourced IT and document storage providers where we have an appropriate processing agreement (or similar protections) in place;
– Marketing technology platforms and suppliers;
We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to include your name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
We aim to keep the Confidential Information that you share with us confidential. Please note that we may disclose such Confidential Information if required to do so by law or in the good-faith belief that:
(1) such action is necessary to protect and defend our rights or property or those of our users or licensees,
(2) to act as immediately necessary in order to protect the personal safety or rights of our users or the public, or
Your Confidential Information is stored through by us internally or through a data management system. Your Confidential Information will only be accessed by those who help to obtain, manage or store that Information, or who have a legitimate need to know such Confidential Information.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
If we are compelled to disclose your Personal Information to law enforcement, we will do our best to provide you with advance notice, unless we are prohibited under the law from doing so.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission. With your consent, we may publish your name.
Viewing by Others
Note that whenever you voluntarily make your Confidential Information or Other Information available for viewing by others online through our Services, it may be seen, collected and used by others, and therefore, we cannot be responsible for any unauthorized or improper use of the Confidential Information or Other Information that you voluntarily share.
To communicate with you about the Services
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. Depending on your settings, we send you email notifications when you or others interact on the Services, for example, when you are @mentioned on Social Media. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases, you cannot opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.
Necessary for the performance of the contract between O'Coach Fitness and its members
We provide a voluntary service; you can choose whether or not you want to use the Services. However, if you want to use the Services, you need to agree to our Terms and Conditions, which set out the contract between The Sculpted Vegan and its members. As we operate in countries worldwide (including in the US) and use technical infrastructure in the US to deliver the Services to you, in accordance with the contract between us, we need to transfer your personal information to the US and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information around the world.
To use certain features of the Website or its Content, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, whether by you or by others, that occur under your username or password and within your account. You agree to notify us immediately of any unauthorized or improper use of your username or password or any other breach of security. To help protect against unauthorized or improper use, make sure that you log out at the end of each session requiring your username and password.
It is your responsibility to protect your own username and password from disclosure to others. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information. If you share your username or password with others, they may be able to obtain access to your personal information at your own risk.
By using our Services, you agree to enter true and accurate information on our Service. If you enter a false email address, we have the right to immediately deactivate your account.
We will use our best efforts to keep your username and password(s) private and will not otherwise share your password(s) without your consent, except as necessary when the law requires it or in the good faith belief that such action is necessary, particularly when disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to others or interfering with our rights or property.
Sensitive data and health enquiries
We are serious about ensuring that your privacy is respected. Health questionnaires, that is part of our packages that require completion by members will be treated as private and only accessible to team members authorized by Kim Constable who are directly involved in providing administration/support of the packages. Members upon completion of the program are included in the life time membership. If you have completed the Health questionnaire, you may request deletion after completion of the program or upon cancellation of the program.
You have the right to withdraw your consent at any time, to correct or view any information that we hold about you, to ask us to delete the information that we hold on you or to object to how we use that information.
You have the right to withdraw consent that you have previously given to us for communication, data processing or storing your data. You can do this by contacting us.
You may unsubscribe to our e-newsletters or updates at any time through the unsubscribe link at the footer of all e-mail communications.
We manage e-mail lists through a list management system. Unsubscribing from one list managed by us will not necessarily remove you from all publication email lists. If you have questions or are experiencing problems unsubscribing, please contact us at email@example.com
Please be aware that withdrawing consent to communication does not mean that we will also delete your contact details or other information that we hold about you. If you would like us to delete your information, see ‘right to erasure’.
Right to Erasure
You have the right to request that we delete all of the information that we hold on you, but there are some cases in which we will not be able to delete your information. This could include payment transactions for accounting purposes, for which our legal obligation to keep records has not expired. In these cases, we will comply with your request as far as possible, and make sure to let you know what we cannot delete.
Right to Access and Correction
You have the right to ask for a copy of the information we hold on you, which we will supply within 30 days. You also have the right to have your information corrected if it is wrong. If you would like to request information from us or correct any data that we hold about you, please contact us. Please note that we may request additional information from you to verify your identity before we disclose any information.
If you would like to transfer the information that we hold on you to another organisation, contact us to request a copy of your data.
You have the right to object to any processing of your information which is based on legitimate interests, direct marketing or profiling (automated decision-making).
If you object to us using your information for the purposes of direct marketing (ie postal or email campaigns and appeals), we will ensure that we do not contact you further for those purposes.
You can also object to processing for which we have legitimate interest. If you do object to our processing of your data for this purpose, we will do our best to comply with your wishes. However, in some circumstances, we may not be able to stop the processing entirely.
We have affiliate partners. Any purchases you make with our partners are between you and the affiliate. For example, if you make a purchase from The Protein Works using our discount codes and you have a query. You must contact The Protein Works directly. We will not share/disclose your information, including name and email address.
We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we never sending out misleading information. We will not sell, rent or share your email address.
Children’s Online Privacy Protection Act Compliance
We do not collect any information from anyone under 16 years of age and our Services is directed to individuals who are at least 16 years old or older. We are not liable for followers of our Social Networking Sites who sign up to Social Networking Sites with false information.
Anonymous Data Collection and Use
To maintain our Website’s high quality, we may use your IP address to help diagnose problems with our server and to administer the Website by identifying which areas of the Website are most heavily used, and to display content according to your preferences. Your IP address is the number assigned to computers connected to the Internet. This is essentially “traffic data” which cannot personally identify you but is helpful to us for marketing purposes and for improving our services. Traffic data collection does not follow a user’s activities on any other Websites in any way. Anonymous traffic data may also be shared with business partners and advertisers on an aggregate basis.
Use of “Cookies”
We may use the standard “cookies” feature of major web browsers. We do not set any personally identifiable information in cookies, nor do we employ any data-capture mechanisms on our Website other than cookies. You may choose to disable cookies through your own web browser’s settings. However, disabling this function may diminish your experience on the Website and some features may not work as intended. We have no access to or control over any information collected by other individuals, companies or entities whose website or materials may be linked to our Website or its Content.
Privacy Policies of Other Websites
The Service may include links that direct you to other website or services. We have no responsibility or liability for the content and activities of any other individual, company or entity whose website or materials may be linked to our Services and thus we cannot be held liable for the privacy of the information on their website or that you voluntarily share with their website. Please review their privacy policies for guidelines.
Assignment of Rights
Notification of Changes